PART 1: THE IMPORTANCE OF CUSTOMER SERVICE One of the advantages of living in Qatar is a growing variety when it comes to shopping, entertainment and dining. With choices ranging from the inexpensive to the internationally competitive, options abound. Unfortunately, it seems that the quality of customer service has not kept up with other aspects in [...]
read moreRecentArticles: Human resources
Five Ways To Ensure Your Workplace is getting the Best Training
A survey conducted recently in Qatar released interesting results about the impact of various spoken languages communicating within the workplace. Ryan Peden explains further the challenges and barriers of diverse mother tongues affecting employee efficiency and business results. Ever the last couple of months here at Educate Learning Center, we have been collecting survey responses [...]
read moreHow do you reward employee performance?
Organisations need to find their balance and niche to create a sustainable reward strategy to drive employee performance. Two key triggers for companies are to save cost and to maximise expenditure. How can organisations achieve this in a highly competitive, evolving and increasingly mobile workforce? Lauren Penny explains further. With economical challenges today, and declining [...]
read moreMeeting Generation X, Y and Baby Boomers
Meet Generation Y born with an iPhone in one hand and setting up their Twitter account with the other. So just who is Generation Y and where do they fit in to the modern business landscape? Deborah Rogers looks at the challenges facing managers and recruiters as those born between 1981 and 2000 hit the [...]
read moreWork/Life Balance: What does it really mean?
Work/life balance is a term thrown around constantly. Leaders will agree they need more balance, but to most leaders they find this elusive. Productivity is measured ñ wellness is not. Explains Lauren Penny Todays world is faster than ever before, modern-day technology, daily turn of events in the financial markets and the pace of global [...]
read moreFit to Work: Are Your Employees Ready to Burn Out?
Executives work under pressure in todays world.To handle such stress, short deadlines and extended working hours, TheEDGEs human resources expert Lauren Penny answers one of the most asked questions. Are your employees fit, both physically and emotionally, to maintain high performance delivery over a sustained period? The corporate world is increasing high performance requirements, organisations [...]
read moreThat Special Sauce Pt 2: Utilising High Potential Employees
In the second part of their high potential employee series, thanks to their extensive research Jay Conger, Doug Ready, Linda Hill and Emily Stecker emphasise the importance of discovering, developing and retaining top talent to lead an organisation in the future, by identifying x-factors. Last time we identified these four factors as being a drive [...]
read moreThat Special Sauce Pt 1: Anatomy of High Potential Employees
The world over, companies have long been interested in identifying high-potential employees, but few firms know how to convert top talent into game changers people who can shape the future of the business. In the first of a two part series in the subject, Jay Conger, Doug Ready, Linda Hill and Emily Stecker identify [...]
read moreThe People Principle: Engaging Your Employees
Kanchan Ghoshal illustrates how companies can engage their employees to make a significant impact on the bottom line.Some time ago, a leading retailer in the United Kingdom came up with the idea of an employee customer profit chain, which works on the principle that if an organisation recruits talented people and engages them effectively, this will [...]
read moreUS Human Resources Pro Dr Joe Folkman on Leadership
Doctor Joseph Folkman, of United States human resources consultancy, Zenger Folkman, has a Masters degree in Organisational Behaviour and a PhD in Organisational Psychology. He is also a psychometrician, which is the measurement of psychological attributes to determine vocational suitability. Dr Folkman, who specialises in the analysis of business leaders, is also a world-renowned speaker [...]
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